SERVICE and WARRANTY OPTIONS
Mydax offers extensive Technical Support for our products. If a live contact is needed to help with any question or problem, please call us from 8:00 am to 4:30 pm Pacific time, Monday through Friday.
Mydax products are typically sold with a standard “back-to-factory” parts and labor warranty.
However, various other options exist to meet your needs:
- If problems arise with a Mydax system, technical support is always available. Usually phone or email conversations can help the system operator with questions that they have.
- All Mydax system’s have extensive built in diagnostic capabilities to help pinpoint any issues that may be a concern.
- Our free remote data collecting program can be used and the data sent to Mydax for evaluation and troubleshooting.
- In many locations, both domestic and internationally, Mydax can dispatch an independent service organization already familiar with Mydax systems.
- If you already have a service organization that you are comfortable with, Mydax is willing to work with them to provide the level of service you need.
TRAINING CLASS AVAILABLE
Mydax offers a training course to acquaint you or your service staff with your new chiller. Classes are available in 1, 2, or 3 day sessions.
Contact Mike Seibert, Mydax Service Manager, for more details at firstname.lastname@example.org.