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FAQ

Help center

Frequently asked questions.

Answers to common questions about Mydax chillers — product capabilities, customization, specifications, and support. Tap any question to expand it.

01

General questions

What industries does Mydax serve?

We provide custom cooling and heating solutions for a variety of industries, including:

  • Pharmaceutical and Biotechnology
  • Chemical and Petrochemical
  • Semiconductor and Electronics
  • Energy and Renewables
  • Automotive and Aerospace
  • Defense
  • Food and Beverage
  • R&D and Testing

If your industry isn’t listed, don’t worry — our systems are highly customizable and adaptable for virtually any application.

Does Mydax offer customized systems?

Yes, customization is our specialty! From system design to integration, we create solutions tailored to your specific requirements, including unique temperature ranges, fluid types, or size constraints.

Are your systems environmentally friendly?

Many of our systems are designed with energy efficiency and environmental compliance in mind. We also offer eco-friendly heat transfer fluids and support for conversions to low-GWP refrigerants.

Where are Mydax systems manufactured?

All Mydax systems are proudly engineered and manufactured in the USA, ensuring top-tier quality and precision.

02

System specifications & features

What is the temperature range of Mydax systems?

Our systems are capable of operating at wide temperature ranges, such as:

  • Standard systems: −70°C to +80°C
  • Ultra-low temperature systems: −85°C to +80°C

Custom temperature ranges are also available to meet specific requirements.

What cooling capacities do your systems provide?

Our systems offer a broad range of cooling capacities to accommodate small-scale and large industrial applications. For example, some models deliver up to 100 kW of cooling at −30°C.

What heat transfer fluids do you support?

We work with various fluids, including:

  • Syltherm HF/XLT (standard)
  • Fluorinert
  • Galden
  • Paratherm CR
  • Dynalene

Other fluids can be accommodated upon request, and we can provide guidance on the best fluid for your application.

What features come standard with Mydax systems?

Our systems typically include:

  • Advanced proportional cooling and heating control (0 to 100%)
  • Rugged tubular steel frames
  • Leak-free stainless-steel pumps
  • Touchscreen controls
  • Comprehensive data logging and monitoring

Additional options, such as sealed reservoirs, remote monitoring, and custom configurations, are also available.

03

Services & support

What services does Mydax offer?

In addition to manufacturing temperature control systems, we provide:

  • Custom engineering services
  • Contract manufacturing
  • System optimization and retrofitting
  • Prototype development
  • Support for special applications
Do you provide technical support?

Yes, we offer free telephone and online support for all systems under warranty. Extended or onsite support is also available for purchase.

What certifications do Mydax systems meet?

Our systems are designed to meet industry standards, including:

  • UL-508A Industrial Control Panels
  • ETL and CE certifications (as required)
04

Ordering & installation

How can I request a quote?

You can contact us directly through our Contact Us page or give us a call. Please provide details about your application, desired specifications, and any special requirements to help us create an accurate proposal.

What is the typical lead time for a custom system?

Lead times vary depending on the complexity and customization of the system. Standard systems are generally available sooner, while highly customized designs may take additional time.

Does Mydax provide installation services?

While we do not perform installations directly, our team provides detailed documentation and remote support to ensure a smooth setup process. Onsite assistance can also be arranged if needed.

05

Customization questions

Can Mydax systems be designed for outdoor use?

Yes, we offer outdoor-rated systems with features such as weatherproof enclosures, sound insulation, and additional cooling capacity to handle extreme ambient conditions.

What if I need a system that’s not in your standard product line?

No problem! We specialize in custom solutions. Let us know your requirements, and we’ll work with you to design a system tailored to your needs.

Do you offer systems for dual or multi-zone temperature control?

Yes, multi-zone configurations are available as an option. These systems allow independent temperature control for different processes or applications.

Still have questions?

We’re here to help. If you didn’t find the answer you were looking for, find your match with our quick configurator, or reach out through our Contact Us page. Let Mydax be your trusted partner in temperature control solutions.