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Service Options

Service & warranty options

Support options that flex to your needs.

Mydax offers extensive technical support for our products. If a live contact is needed to help with any question or problem, please call us from 8:00 AM to 4:30 PM Pacific time, Monday through Friday.

What’s included

Standard warranty coverage.

Mydax products are typically sold with standard “back-to-factory” parts and labor warranty, US and worldwide onsite options, and/or extended warranty options.

Flexible service options

Various other options exist to meet your needs.

01

If problems arise with a Mydax system, technical support is always available. Usually phone or email conversations can help the system operator with questions that they have.

02

All Mydax systems have extensive built-in diagnostic capabilities to help pinpoint any issues that may be a concern.

03

Our free remote data collecting program can be used and the data sent to Mydax for evaluation and troubleshooting.

04

In many locations, both domestic and internationally, Mydax can dispatch an independent service organization already familiar with Mydax systems.

05

If you already have a service organization that you are comfortable with, Mydax is willing to work with them to provide the level of service you need.

24/7 Technical Support

Around-the-clock options

Additional 24/7 technical support options are available. For full details, refer to our warranty options document.

View Mydax Warranty Options (PDF) →
Training Class Available

Get your team up to speed

Mydax offers a training course to acquaint you or your service staff with your new chiller. Classes are available in 1, 2, or 3 day sessions.

Contact service@mydax.com →
Submit a ticket

Have a service question or request?

Mydax is ready to help with any service question or request you may have. Submit a ticket below and our team will get back to you.