Services
Support that keeps your system running its best.
Mydax takes great pride in providing timely, informative, and friendly customer support. Whether you need post-sales service, a technical answer from our engineers, or remote control and data tools for your chiller, our team is here to help — 8:00 AM to 4:30 PM Pacific, Monday through Friday.
Three ways to get the help you need.
Service Support
Post-sales service support is available from our Service Department for any service questions or requests.
Engineering Support
Have a technical question about the features of your Mydax liquid chiller system? Reach our Engineering department at the main office during business hours.
Remote Software
FREE remote control & data-retrieval programs to operate your Mydax chiller and collect system data over RS-232 serial. Data can be emailed to Mydax for evaluation.
Get Opdax Remote (free) →Control, ramp, and log — free of charge.
Opdax Remote is Windows-compatible RS-232 serial remote control, temperature-ramping, and data-logging software for Mydax chiller systems that use Opdax controllers — available free of charge.
Previous-generation Mydax controllers (non-touchscreen) can use our Mydax Remote program. If Mydax service personnel direct you to record diagnostic data, first review the troubleshooting guide, then download the trial remote program.
Have a service question or request?
Mydax is ready to help with any service question or request you may have. Submit a ticket below and our team will get back to you.