Service Options

Mydax offers extensive Technical Support for our products. If a live contact is needed to help with any question or problem, please call us from 8:00 am to 4:30 pm Pacific time, Monday through Friday.

Mydax products are typically sold with standard “back-to-factory” parts and labor warranty.

However, various other options exist to meet your needs:

• If problems arise with a Mydax system, technical support is always available. Usually phone or email conversations can help the system operator with questions that they have.
• All Mydax systems have extensive built-in diagnostic capabilities to help pinpoint any issues that may be a concern.
• Our free remote data collecting program can be used and the data sent to Mydax for evaluation and troubleshooting.
• In many locations, both domestic and internationally, Mydax can dispatch an independent service organization already familiar with Mydax systems.
• If you already have a service organization that you are comfortable with, Mydax is willing to work with them to provide the level of service you need.

Other Service Options:
24/7 Technical Support For full details, refer to our: Mydax Warranty Options

TRAINING CLASS AVAILABLE

Mydax offers a training course to acquaint you or your service staff with your new chiller. Classes are available in 1, 2, or 3 day sessions.

Contact our service department for more details at service@mydax.com.